When a bird collides with the aircraft and an inspection is required to ensure the aircraft is not damaged.When unexpected maintenance interrupts operations, for example:When the flight is short a crew member and is delayed and/or cancelled until a replacement crew member can arrive to ensure the flight operates safely.An issue with crew amenities (hotel or transport) provided by an external vendor that causes a delay.When staffing issues, new government policies, or additional screening requirements delay the processing of guests.When the aircraft requires de-icing prior to operating the flight.When the ground crew experiences an issue that limits their ability to operate (e.g. We will do what we can to make you comfortable during a Tarmac Delay, including the following:Depending on the circumstances, it may not be possible for WestJet to allow you to disembark from the aircraft during a Tarmac Delay, for various reasons, including but not limited to concerns related to safety, security, or due to directions by Air Traffic Control or Customs Control.If the plane returns to the gate for disembarking because of a tarmac delay, disembarking priority will be available to passengers with disabilities and their support person, service animal or emotional support animal, if any, upon request and when feasible.Schedule changes are adjustments to flight times and destinations. For example, we may decide to delay or cancel a flight due to flight crew availability. If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly. Delays, cancellations and compensation.Policies for communicating flight delays and cancellations can be different between airlines. Some or all of these benefits may not be provided if providing them would further delay your travel.A delay or cancellation that directly results from a controllable delay or cancellation but required for safety purposes is also considered to be a controllable delay or cancellation but required for safety purposes when WestJet has taken all reasonable measures to lessen the impact of the earlier delay or cancellation.If you’re travelling on a flight operated by one of our partner airlines, or you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, we recommend that you contact them directly as they are in a better position to make the appropriate arrangement for re-accommodation or travel options. Some or all of these benefits may not be provided if providing them would further delay your travel.For flights departing on or after December 15, 2019:If you are informed 14 days or less before the departure time shown on your original ticket that the arrival of your flight at the destination indicated on your ticket will be delayed, compensation will be provided as follows, if you file a request for compensation within 1 year from the day on which the flight delay occurred:For flights departing on or after December 15, 2019:If you’re travelling on a flight operated by one of our partner airlines, or you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, we recommend that you contact them directly as they are in a better position to make the appropriate arrangement for re-accommodation or travel options. Please see our

Please see our No cancellation fee will be applied to your credit. It’s your choice.Please note, WestJet does not reimburse expenses for cellular roaming charges, missed entertainment/sporting/excursion events, lost wages or missed connections to non-partner airlines or cruises.These guidelines do not limit or reduce your right to claim damages, if any, under the applicable convention or under the law.If you’re travelling on a flight operated by one of our partner airlines, or you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, we recommend that you contact them directly as they are in a better position to make the appropriate arrangement for re-accommodation or travel options. power outage). If your flight departs within 24 hours you can contact your third party agent or contact WestJet directly.Your WestJet flight may be delayed or cancelled due to reasons within our control, but required for the safety of our guests and crew.

If your flight departs within 24 hours you can contact your third party agent or contact WestJet directly.A Tarmac Delay is when your flight is ready to take off (and the doors of the aircraft are closed) or your flight has just landed (and the doors of the aircraft are closed), but you are kept waiting in the plane. The email will contain information about your old flight itinerary and your new flight itinerary. This credit will be valid for 24 months. no-show guest at the gate). You are canceling flight tickets 60 days prior to departure, you do not need to pay the WestJet flight cancellation fee if you are entitled to the membership program. If approved, you will be reimbursed with cash by electronic payment or with WestJet dollars deposited into your WestJet Rewards account.


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